At 1820, we take the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is used and stored, who may access it, and what rights you have as a user in the Philippines. We recommend reading this page in full so you understand how your information is handled before you register or make any transactions on 1820.
Last updated: June 2025. Applies to all players accessing 1820 from the Philippines.
When you register an account on 1820, we collect personal information including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account reference. This information is required to verify your identity, confirm your eligibility to participate in online sports betting in the Philippines, and to process deposits and withdrawals accurately. We also collect device information such as your IP address, browser type, operating system, and session activity logs whenever you access 1820 from any device. This technical data helps us detect unusual access patterns, prevent fraud, and ensure that our platform remains secure and stable for all Filipino players. In addition, if you contact our support team, we may retain records of that communication to help resolve your concern and improve our service quality over time. We do not collect information from minors and we actively screen registrations to prevent underage access to the 1820 platform. All data collected is processed in accordance with the relevant data privacy regulations applicable to online platforms operating in or serving users in the Philippines.
1820 uses your personal data primarily to operate your account, process financial transactions, and deliver the sports betting experience you signed up for. Your identity details are used to verify eligibility, complete Know Your Customer (KYC) checks, and comply with any legal or regulatory obligations applicable to online gaming platforms serving the Philippine market. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are operational in nature and are not optional. If you have opted in to marketing communications, we may also send you updates about new promotions, sports event highlights, and platform features available on 1820. We use aggregated, anonymised usage data to analyse platform performance, identify areas for improvement, and understand which sports and features are most popular among our Philippine player base. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without providing a manual review option. Your data will not be sold, rented, or shared with any third party for their own independent marketing purposes under any circumstances.
1820 may share your personal data with carefully selected third-party service providers who assist in the operation of our platform, including payment processors such as GCash and Maya, identity verification services, fraud detection systems, and customer support tools. These third parties are only permitted to process your data for the specific purposes for which they have been engaged and are contractually required to maintain appropriate data security standards. We do not share your personal information with advertisers, data brokers, or unrelated commercial partners. In certain circumstances, 1820 may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines — in such cases, we will comply with all valid legal requests while taking reasonable steps to protect your interests. If 1820 undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the new entity as part of that transition, and you will be notified of any material change in data controller responsibilities. All third-party data sharing arrangements are reviewed regularly to ensure they remain appropriate, proportionate, and consistent with our obligations under applicable Philippine privacy law. If you have questions about specific third parties who may process your data, you may contact our support team through your account dashboard.
1820 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy, including ongoing compliance with legal and regulatory obligations. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period after account closure in order to meet anti-money laundering, fraud prevention, and gaming regulation requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in a manner that prevents reconstruction or re-identification. If you request account closure, we will begin the retention review process promptly, though some data may be held for a further period as required by applicable Philippine law or regulatory guidance. You will be informed of the expected retention period when your account closure request is processed. We do not retain data in forms that are no longer necessary for the purposes they were originally collected, and we periodically review our data stores to ensure compliance with our internal data minimisation policy. If you have a concern about the length of time your data is being held, please reach out through the support channel in your 1820 account.
1820 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard transport layer security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on their data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our platform infrastructure before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, 1820 will notify you promptly and take all necessary steps to contain the incident and prevent further harm. While we invest significantly in data security, no online platform can guarantee absolute protection against all possible threats — you also play an important role by keeping your account credentials secure and notifying us immediately if you suspect any unauthorised access. For more on keeping your account safe, visit our FAQ page.
As a player on 1820 based in the Philippines, you have a number of rights with respect to the personal data we hold about you. You have the right to access a copy of your personal data, request corrections to any inaccurate or incomplete information, and ask for the deletion of data that is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations. You may also withdraw any consent you have given for marketing communications at any time, and your withdrawal will be processed without affecting the continued operation of your account. If you believe that 1820 has processed your data in a manner that is inconsistent with this Privacy Policy or applicable Philippine privacy law, you have the right to raise a complaint through our internal support channel or with the relevant national data protection authority. To exercise any of these rights, please contact us through your account dashboard and provide sufficient information for us to identify your account and respond accurately. We aim to respond to all verified data rights requests within a reasonable timeframe, and we will keep you informed of progress if a request requires additional time to process. 1820 is committed to upholding the data rights of all Filipino players and treats every such request with the seriousness it deserves.
1820 uses cookies and similar technologies to enable core platform functionality, remember your session preferences, and analyse how our website is used across different devices and browsers. Essential cookies are strictly necessary for the platform to function correctly — for example, keeping you logged in during an active session — and cannot be disabled without impairing your experience. We also use performance cookies to understand which pages and features are most frequently visited, helping us make data-driven improvements to the platform for Filipino users. 1820 does not use third-party advertising cookies or permit external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, where you have the option to block or delete non-essential cookies at any time. Please note that disabling certain cookies may affect the availability of some features on the 1820 platform, particularly those related to session management and personalised content. For more detailed information about the specific cookies in use, please refer to the cookie settings within your browser or contact us through your account support channel.
1820 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players through in-platform messaging. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled. Your continued use of the 1820 platform after any changes to this policy have been published constitutes your acceptance of the revised terms. If you disagree with any material change to this Privacy Policy, you should stop using the platform and contact our support team to arrange closure of your account and withdrawal of your remaining balance. Previous versions of this Privacy Policy are not archived publicly, but you may request a summary of significant recent changes through our support channel. 1820 is committed to transparency in all data-related matters and will always provide clear, accessible information about our privacy practices to Filipino players.
If you have any concerns about how 1820 handles your personal information, or if you would like to exercise any of your data rights, visit our FAQ page for guidance or log in to your account to contact our support team directly. We are here to help every Filipino player feel confident and in control of their information.