FAQ Mobile Ready Philippines

1820 FAQ — Everything You Need to Know

Got questions about your 1820 account, deposits, sports betting, or the mobile app? This page collects the most common questions from Filipino players and gives you clear, straightforward answers so you can get back to the action without delay. Browse the sections below or jump straight to the topic that matters most to you right now.

All 1820 services are available to players aged 21 and above located in the Philippines.

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Account & Registration

Setting Up and Managing Your Account

From signing up for the first time to updating your profile details — here are the answers Filipino players ask most about their 1820 account.

Any person who is at least 21 years of age and is physically located in the Philippines is eligible to open a 1820 account. You will need a valid Philippine government-issued ID — such as a PhilSys national ID, passport, driver's licence, or UMID — to complete identity verification during registration. The verification step is a regulatory requirement and helps protect your account from unauthorised use. Providing accurate personal details during sign-up is important because your name, date of birth, and contact number will be used to process withdrawals and account security checks. Once your identity is verified, your account is immediately active and you can start exploring all the sports events, promotions, and features available on 1820. Players who are found to be under the age of 21 will have their accounts closed and any remaining balance returned according to platform policy.

Most players complete the 1820 registration process in under five minutes on a smartphone. You will fill in your basic personal details, create a username and password, then upload a clear photo of your valid Philippine ID through the mobile-friendly upload tool. In many cases, the identity check is processed automatically within minutes, and you will receive a confirmation notification as soon as your account is approved and ready to use. If your ID photo is blurry or the document details are hard to read, the verification team may request a clearer image, which can add a short delay — so it helps to take the photo in good lighting. The 1820 registration page is fully optimised for mobile browsers, so you do not need a desktop computer at any point during the sign-up process.

No — each player is permitted to hold only one active 1820 account at any time. Creating multiple accounts is a violation of the platform's Terms and Conditions and can result in all associated accounts being suspended and any balances being forfeited. If you have forgotten your login details, the correct approach is to use the password reset feature on the login page rather than creating a new account. If you believe your original account has been compromised or you are having persistent trouble accessing it, please contact the 1820 support team directly so they can help you recover access safely. Having a single verified account also makes your transaction history, bonus eligibility, and responsible gaming limits easier to manage in one place.

To change the mobile number or email address linked to your 1820 account, log in and navigate to the Profile or Account Settings section. For security reasons, updating contact details requires you to verify your identity — you will typically be asked to confirm the change via an OTP sent to your current registered contact before the new information is saved. It is important to keep your contact details current because your mobile number is used to receive OTPs during login, and your email address is used for account notifications and password recovery. If you have already lost access to your old mobile number or email before updating your account, contact the support team with proof of identity so they can assist you through an alternative verification process. Keeping your registered contact information up to date is one of the most effective steps you can take to ensure uninterrupted access to your 1820 account.
Deposits & Withdrawals

Moving Money In and Out — Made Simple

Everything you need to know about funding your 1820 wallet and cashing out your winnings using GCash, Maya, and other supported Philippine payment methods.

1820 supports a range of payment methods that are widely used by Filipino players, including GCash, Maya (formerly PayMaya), online banking transfers, and select over-the-counter payment channels available at remittance and convenience store partners across the country. GCash and Maya are the most popular choices because deposits are processed almost instantly and most Filipinos already have these e-wallets set up on their smartphones. To make a deposit, simply go to the Cashier or Wallet section of your 1820 account, choose your preferred payment method, enter the amount you wish to add, and follow the on-screen instructions to complete the transfer from your e-wallet or bank. Minimum and maximum deposit limits may vary by payment method, and these are displayed clearly during the deposit flow so there are no surprises. All deposits to your 1820 wallet are secured and your payment details are never stored on the platform.

Withdrawal processing times on 1820 depend on the payment method you select and whether your account has completed full identity verification. For GCash and Maya withdrawals, funds are typically credited to your e-wallet within a few hours of the request being approved, and many players receive their money within the same day during standard business hours. Bank transfer withdrawals may take one to three business days depending on your bank and the time the request was submitted. Your account must be fully verified before a withdrawal can be processed — this is a regulatory requirement to protect players and prevent fraud. If your withdrawal is taking longer than expected, you can check its status in your account's transaction history or contact the 1820 support team for an update. Make sure the withdrawal destination matches the name on your 1820 account to avoid delays caused by name mismatch checks.

Yes, 1820 sets minimum withdrawal thresholds to keep transaction processing efficient. The exact minimum amount depends on the withdrawal method you choose — GCash and Maya withdrawals generally have a lower minimum threshold compared to bank transfers. The current minimum and maximum limits for each method are shown clearly on the withdrawal page when you initiate a cash-out request, so you can always confirm the details before submitting. If your available balance is below the minimum withdrawal amount for your preferred method, you may need to either accumulate more winnings or choose an alternative payment channel that has a lower threshold. Withdrawal fees, if any apply, are also disclosed transparently on the same page so you always know the exact amount you will receive before confirming the transaction.

There are several common reasons a withdrawal request on 1820 may be declined or put on hold. The most frequent cause is an incomplete identity verification — if you have not yet submitted or had your ID document approved, withdrawals cannot proceed until verification is complete. Another common reason is an active bonus with outstanding wagering requirements — if you claimed a promotion, you typically need to meet the specified wagering threshold before those funds can be withdrawn. A name mismatch between your 1820 account and your registered payment method can also trigger a hold, as can unusual account activity that prompts a routine security review. If your withdrawal was declined, you will usually receive a notification explaining the reason, and you can also contact the support team via live chat to get a specific explanation and resolve the issue as quickly as possible.
Sports Betting

Placing Bets — Your Top Questions Answered

Whether you are new to sports wagering or just learning how 1820 handles odds, live betting, and bet types — find your answers here.

1820 covers a wide range of local and international sports that are popular with Filipino bettors. You can place wagers on PBA basketball, NBA games, UAAP seasons, Premier League and other major football competitions, boxing events featuring Filipino fighters, volleyball, badminton, and more. The Sports Events page is updated regularly so you can always see what matches and tournaments are currently available for betting along with the latest odds. Live in-play betting is available on selected events, allowing you to place wagers while a match is already in progress — a feature that many experienced bettors find adds an extra layer of excitement to the viewing experience. Pre-match odds for upcoming events are typically published well in advance, giving you time to review the betting tips available on the Betting Tips page before committing your wager. The full sports catalogue is accessible from any smartphone without needing to install additional software if you prefer using the mobile browser.

1820 displays odds in decimal format by default, which is the most straightforward format for new bettors to understand. A decimal odd tells you exactly how much you will receive in total — including your original stake — for every Philippine peso you wager. For example, if the odds on a team are 2.50 and you bet ₱100, a winning outcome returns ₱250 in total, giving you a net profit of ₱150. Higher decimal odds mean a less likely outcome as assessed by the market, and a higher potential return; lower odds reflect a more probable result and a smaller payout relative to the stake. The Betting Tips section on 1820 includes explanations of common bet types such as moneyline, handicap, and over/under, which can help you develop your wagering strategy beyond simply picking a winner. Odds are updated in real time and can change right up to the start of a match, so the amount shown at the moment you place your bet is the rate that will be locked in for that wager.

In most cases, bets placed on 1820 are final once the wager has been confirmed and cannot be cancelled or modified after submission. This is standard practice across sports betting platforms because the odds are locked at the time of placement and the market continues to move after your bet is accepted. Before confirming any wager, 1820 displays a bet slip summary showing the event, selection, odds, and potential payout — always review this carefully before tapping the confirm button. If a match is postponed, cancelled, or abandoned before the minimum required playing time is met, your stake will typically be returned to your wallet automatically according to the platform's settlement rules. For specific questions about a placed bet or an unusual result, the 1820 support team is available via live chat and can provide clarification on the settlement of any particular market.
Mobile App

Everything About the 1820 App

Using 1820 on your Android or iOS device is fast and straightforward. Here are the most common questions about downloading, installing, and using the mobile app.

Android

Download the APK directly from the 1820 App page. Enable "Install from unknown sources" in your device settings, then open the downloaded file to install in seconds.

iOS / iPhone

iOS players can access the full 1820 platform through Safari or any mobile browser — the web app is optimised for iPhone screens and loads quickly even on standard mobile data connections.

Data Usage

The 1820 app is designed to be data-efficient so it works smoothly on standard LTE connections across Metro Manila and regional areas throughout the Philippines without heavy data consumption.

Yes, the 1820 mobile app is completely free to download and install — there is no purchase price or subscription fee just to have the app on your device. The app is available for Android smartphones via the dedicated App page on the 1820 website, where you can find the latest version and step-by-step installation instructions. For iPhone users, the mobile-optimised website works as a full-featured alternative without requiring any download at all, and you can add it to your home screen through Safari's "Add to Home Screen" option for quick one-tap access. The only funds involved when using 1820 are the deposits you choose to make into your betting wallet — downloading and using the app itself does not cost anything. Visiting the App page on the 1820 website will always give you access to the most current version of the application.

If the 1820 app is slow to load or displaying errors, the first step is to check your internet connection — switching between Wi-Fi and mobile data can sometimes resolve temporary network issues. Clearing the app's cache through your phone's settings is another effective quick fix, as a full cache can slow down loading times over time. Make sure you are running the latest version of the 1820 app, since updates often include bug fixes and performance improvements that resolve known issues. If the problem persists, try uninstalling and reinstalling the app from the App page to get a clean installation with the most current files. Should none of these steps resolve the issue, contact the 1820 support team via live chat and provide details about your device model, operating system version, and the specific error you are seeing so the technical team can assist you efficiently.

Still Have Questions? We Are Here to Help

If you did not find the answer you were looking for in this FAQ, the 1820 support team is available around the clock via live chat to assist all Filipino players. You can also head to the Register page to create your free account and get started today, or log in if you already have an active account.

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